Returns & Exchanges

At K2 Awards, we strive for 100% satisfaction on every trophy and award we craft. If your order arrives damaged or contains errors, we are committed to making it right through a swift replacement or refund process.

1

Inspect Your Order

Upon delivery, please verify all engraving details and check for any shipping damage within 48 hours of receipt.

2

Contact Customer Service

If an issue is found, email our support team with your order number and photos of the discrepancy to receive a Return Merchandise Authorization (RMA).

3

Package Your Return

Securely pack the items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

4

Receive Resolution

Once received, our production team will prioritize your replacement shipment or process a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing